Guidelines for paying extra postage & handling fees

11 02 2010

As many of you may be aware, the DVD is going to be released very soon:) Most of you should already have received an email from innolife today (or should receive very soon) with instructions on paying the extra shipping fees and other various tidbits.

In order to make sure everything is absolutely CLEAR, i am posting this to aid those who can’t totally understand innolife’s not so fantastic english 🙂

(1) The DVDs will be shipped by EMS and is charged per set ordered ie if you ordered 2 sets, even if it’s going to the same address, you pay 2 x the shipping fee. Extra shipping fees to be paid have been divided into zones. So look for your country in the categories to work out how much you have to pay.

Zone A – China, Japan, Hong Kong, Taiwan, Singapore, Malaysia, Philippines, Thailand, Macau – $12

Zone B – Brunei, Indonesia – $18

Zone C – Australia, France, Canada, Germany, Belgium, UK, Saudi Arabia, Netherlands, Italy, Czech Republic, Poland, Spain, Greece, Latvia, New Zealand, Sweden, Russia, Switzerland, Kazakhstan, Malta, Qatar, United Arab Emirates, Finland, Norway – $30

Zone D -USA, Mexico, Peru, Brazil – $36

On top of this, you have a choice of paying an extra $10 to have the poster mailed to you in a tube or if you dont mind having the poster mailed to you folded up, there is no extra charge. If you choose to have the poster folded, it will mailed together to you with the DVD. If you choose to have it mailed to you in a tube, then it will be mailed to you separately. Note, if you would like to have it mailed to you in a tube, innolife is only taking orders for that up to the 18th February Korean time.

(2) If your parcel incurs extra taxes during the shipping process, you are in charge of paying for those taxes.

(3) So where to do all this? Click here

http://shop.innolife.com/shop/main.php?ac_id=85

Choose the shipping option applicable to you and add it to your shopping cart. Then click next for members/non members depending whichever group you belong to. Fill in your details as you did when you initially made your order with innolife.

You may enter a different address to the one that you entered when you first made your order if you wish. Please note that the shipping fees will be calculated based on this new address if there is one. Please make sure you enter your address correctly including the country, city and postal code. (Note: If you are concerned that the postal code will appear in front of the whole address and confuse the posties in your country, I advise you leave it blank in the postal code section and just enter your full address as you would, including your postal code, if someone was to send you something)

IMPORTANT NOTE: In the box down the bottom titled “Liaison matters”, please make sure YOU WRITE YOUR ORDER NUMBER and your ENGLISH NAME as you would like it to appear on the ANJELL fanclub membership card. Even if you had previously sent me your info, do NOT leave it blank here. (It says there that if you dont fill that in, you wont get a membership card?!)

(4) The DVDs will be sent out in the order that the orders were received. So the earlier you made your order, the earlier you will receive your DVDs.

Hope this makes everything clear

Cheers,

Cecilia

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203 responses

11 02 2010
marie

i think my father cut the us dollar-denominated credit card (i was a supplementary cardholder. i have to check tomorrow to make sure) used in buying the dvd.

can i use another credit card (my own) to pay for shipping. if so, what will be the process?

11 02 2010
minamdvd

yes you can use another credit card, when you go through with the process, you have to enter the credit card details, so enter another one if you wish

13 02 2010
marie

thank you. i went ahead and paid using another credit card some 22 hours ago. i received paygate confirmation but the one from innolife, not yet.

how long does it take to get that confirmation? coz when i bought the dvd they just came some 3 hours apart.

i want to receive it to make sure they received the order no. and english name i typed in the liason matters.

15 02 2010
momosan

Cecilia, I want to thank you for all your endless patience and help for the last few months for all of us ordering the DVDs.

11 02 2010
pennylanechic

thank you so much cecilia! ♥

11 02 2010
blyssxoxo

Hi Cecilia! I’m wondering if you have any idea how the poster will be like and if it is of high quality.

Please bear with me for asking this because I hope paying extra for the tube is worth it.

Thanks!

11 02 2010
minamdvd

Unfortunately, there is no information on what the poster is like, so it’s up to you to make the decision

11 02 2010
stardust

Is it necessary to wait for the email from innolife? Can I just fill in the information required in the innolife link you posted before I receive the mail from innolife?

11 02 2010
minamdvd

Even if you havent received the email from innolife, just go ahead with it
You may want to check your junk mail just in case it’s in there though

11 02 2010
yihuiii

hi, do we have to wait for the email before paying or can we just go ahead and pay first? coz i haven’t received any email from innolife yet… thanks!

11 02 2010
minamdvd

Just go ahead with it

11 02 2010
K

hi, I haven’t bought anything stuff in Innolife before, may i know if “Order Number” equals to “Goods Name” which stated in the return email from paygate?

11 02 2010
minamdvd

The order number is a 4 digit number which was included in your confirmation email from innolife
You can also find it in the subject of your paygate email
eg 유캔바이더월드(주) , 120‏

11 02 2010
somerville

Hey Cecilia,

Just wanted to confirm something with you: I happened to glance down at the Chinese instructions on the postage order page for my zone, and I think it is slightly different/more detailed than the English instructions.

The English version just tells you to make sure to write in your English name, which can be interpreted to refer to the place where you write in the Shopper’s Info or Receiver’s Info.

My Chinese isn’t the greatest, but as far as I can tell, the Chinese version is more specific and says:
“If you ordered the membership card, you must write the English name that you want on your card IN THE LIAISON MATTERS BOX. All those customers who don’t write their English name in the liaison matters box, we will not send out membership cards.”

Just wanted to check this with you, Cecilia, and if Innolife is indeed requesting our English name in the Liaison Matters Box, hopefully everyone can do so – or else, oh no, no membership card!

Thanks soooooo much to Cecilia for being our, most diligent and supportive ever, international liaison!! Lots of love to you from our not-so-little minamishineyo community for this Valentine’s Day and Lunar New Year!!

11 02 2010
minamdvd

Thanks for pointing that out, I didnt pick that up

12 02 2010
Jessicaaron619

I didn’t do that on the English form, since it wasn’t noted on the original instructions. What can I do now?

13 02 2010
minamdvd

just send innolife an email

13 02 2010
ally

wow you’re amazingly quick… amazingly quick

14 02 2010
Humairah

okay so what’s their email address? innolife

14 02 2010
Astrid_974
11 02 2010
lovekoreandrama

I havent reveived email yet from Innolife, should i pay first for my shipping cost before receiving email?

11 02 2010
Whatever

I haven’t received the email also but I have logged in and paid for the shipping. You have a choice of waiting for the email (which should be soon I think) or just going to Innolife to pay. More importantly, you must remember to put your Order Number in the Liaison Field.

11 02 2010
lovekoreandrama

Thank you, i just made a payment too. cant wait till receiving letter from Innolife. hope everything will be ok:-)

11 02 2010
minamdvd

yes just go ahead with it

11 02 2010
lyn

thanks cecilia for the instructions… i have submitted as soon as i read this..
hope that everything will be in order… ^_^

11 02 2010
darcydevenus

Cecelia, I am sure that everyone really appreciates your hard work. But I really had to say it again, THANK YOU FOR EVERYTHING. Without your hard work, we would not even have had this opportunity!!! I didn’t even know that Korea had these kinds of things, so thank you again and again!!!

11 02 2010
Vasia

So, do we write the purchaser and receiver as we did in the original order? I mean, I bought it with my mom’s card but it’s my name on the A.N.Jell card so do I just do what I did in my first innolife order?

11 02 2010
minamdvd

I’ve updated the instructions
write the purchaser/receiver info as you did when u ordered and write the name you would like on the card in the box below titled liaison matters

11 02 2010
Mary

I never received an email about the shipping! do I just go on the website and “purchase” the shipping + poster thing for the US?

thank you so much for all the info for this!

11 02 2010
minamdvd

yes that’s correct

11 02 2010
Astrid_974

Thank you so much for everything Cecilia !
Just want to make sure, what about if your destination isn’t listed ? I live in Reunion Island (French Island), which is close to Africa, so I guess my zone is D right ? Just like Mexico, Peru and Brazil belong to Zone 4 on this link http://shop.innolife.com/shop/help.php?j=h&ah_id=5 and Zone D in this case. Besides, I’ve already received items from Innolife, so they can definitely ship to Reunion Island.
Sorry with this question, when you already have a bunch of them to deal with ^^”

11 02 2010
Whatever

I would suggest that you drop Innolife an email to confirm which zone you belong to. If you have received items from Innolife before, you should have a rough idea of which zone you’re in.

11 02 2010
minamdvd

yes as someone has said already, you’ll be safest emailing innolife to make sure with them first

11 02 2010
Lynn

I did not receive an email from innolife. can I still go ahead and finish the above instructions? thanks

12 02 2010
minamdvd

yep just go ahead with it

11 02 2010
Hessa

So they won’t chage us $120 again? Just the fees?

11 02 2010
Hessa

Okay i tried to do it like 3 times now. It says it failed. Why?

11 02 2010
minamdvd

what’s the error msg?
if it continues to play up, just send innolife an email and ask them for assistance

11 02 2010
Jessicaaron619

I just paid the shipping without getting that email from innolife first but after the payment was made on the innolife website; I received an email from paygate. I hope everything is okay even if I didn’t initially get that innolife email. Thanks Cecilia for the help with all of this!

11 02 2010
kimchigeol

Hi Cecilia! Will it be the same case with yes24?

Thank you!

11 02 2010
minamdvd

It should be different with yes24 but i’m not quite sure about the procedures there
are you fluent in korean? Maybe you can check it out on the yes24 website

13 02 2010
kimchigeol

aww, i’m not. i’ll just ask my friend to do it for me.

can’t thank you enough for keeping us all updated! 🙂

11 02 2010
bliss

IMPORTANT NOTE: You must fill in your english name as you would like it to appear on the ANJELL fanclub membership card. Even if you had previously sent me your info, do NOT leave it blank here. (It says there that if you dont fill that in, you wont get a membership card?!)

So do I put my real name or the name that I want to appear on my membership card (which is not my real name?)

Forexample: First Name Last Name vs. Preferred name?

11 02 2010
minamdvd

Leave the purchaser and receiver details as they have been adn put the name u want on the card down in the liaison matters box below

11 02 2010
Stam

Thanks for the info minamdvd . I have just paid for the postage. Can’t wait to get my DVD soon 🙂

11 02 2010
sz

Thanks for the info, but I have a question in regards to the membership cards.

I ordered two sets, one for me and one for a friend. Do i put both names into the field?

11 02 2010
minamdvd

you can write the 2 different names down the bottom in the liaison matters box

11 02 2010
MadokaChan

Hi Cecilia!

Thank you SO VERY MUCH for all what you’ve done to keep us informed and help us step by step all the way from the begining!

I wondered something, since I may not be the only in this case I thought it’d be better to ask it here rather that by private mail so that you’re not asked twice.

I’ve just paid the postal fees and everything went well (thanks to you explanations 🙂 ) But in the confirmation mail I received there is a probleme with my address. I live in a French speaking country so there are letters with written accents and my street contains one… In the pre-order confirmation mail there was no problem, the address was written correctly but now, my street name “Églantiers” transformed to 蒰lantiers… >_____<
Should I email them to make sure they have the right address?
Sorry to bother you with that…

Once again, THANK YOU!!!

MadokaChan

11 02 2010
minamdvd

just to make sure it would be advisable to pop innolife an email!

12 02 2010
sarangxiah

You can’t write the name with the accent cause they dont use it over there its normal that there’s a ” sign” instead of “é” just write eglantiers instead
i had to do the same, thats why

12 02 2010
MadokaChan

Thank you for your replies ! I’ll do that 🙂

11 02 2010
J

Anyone know what posters we’re getting with the DVD??
So we can decide if we want them in a tube or not…

thanks!!

12 02 2010
J

never mind.. saw Cecilia’s reply to blyssxoxo above =P

guess i’ll just wait a couple of days to see if any info turns up
and decide before the deadline ^^

11 02 2010
jaimejgs

Cecilia, how do I pay for the tube? I don’t see any button for it. Thanks. And for the liaison box, is that the empty box toward the bottom?

11 02 2010
bliss

there’s two options you can pick for each zone with a difference of $10. If you pick the more expensive one of the two, that’s the one with the tube.

11 02 2010
minamdvd

when u click on the link, there are various options
for exactly if you are in Zone A, you should see an option for Zone A ($12) and Zone A (+ poster) for $22
so u just click the option which includes the shipping for the poster

and yes it’s the empty box down the bottom

11 02 2010
jaimejgs

Thanks for answering!

11 02 2010
Amy

When I read your blog earlier – it just said put the order # in the liason box… now it says I got to put the the fanclub membership name too?? What should I do when I already put my order through (with just the the order #)??? =.=

12 02 2010
minamdvd

i did the same thing myself so I have sent them an email just to make sure
I havent received a reply yet though
you may want to email them as well

11 02 2010
Vasia

The day is almost here, people 😀

I’ll be paying the postage tomorrow as well. Cecilia, thanks so much for all you’ve done and are still doing. Your effort and work are admirable. Us overseas fans have been very lucky to get your help.

Everyone, try not to smile for a couple of weeks, cause when the DVDs arrive, we’ll probably get sore cheeks from the grinning XD

12 02 2010
x3jyh

Where does it ask for the iaison matters? I can’t read Chinese ~_~”
’cause when I added the $36 to my shopping cart; it ask to input my name+address, after, next it ask for my card number. Is the “iaison matters” where i input my name & Address before entering my card number?

12 02 2010
jaimejgs

Cecilia answered me above. It’s the empty box at the bottom.

12 02 2010
tofu

Thanks for all the help you’ve provided. ❤

Well, I'm impatient and I can't wait for innolife to contact me first, so I've gone ahead and paid for my extra shipping fee. A whopping $46 (which makes that a grand total of $166). =.= I refuse to get the poster all folded up so I paid for the tube. It better be well worth it. hehe. I'm a little envious of all the other zones, especially Zone A and their measly fee of $12. TToTT

I ordered in early December… so I guess I will be one of the first to receive mines? Oh the EXCITEMENT!!! XDD

8 Days til they start shipping then? How fast is EMS? I hope it's worth the hefty price.

12 02 2010
jaimejgs

EMS to Japan usually takes about 3 days. Perhaps 5-10 days for Zone D. So yayy, can’t wait to get mine.

Thank you SOOOOO much Cecilia. Without you, we would all be lost and wouldn’t have heard of this DVD. Your hardwork is greatly appreciated by all of us. A million thank yous!!!! THANK YOU!!!! You truly are an ANJELL!!

12 02 2010
Girlie Moore

Cecilia,
In the email that Innolife sent me when I ordered the dvd’s. Their reply is attached. Do I still need to ask them to charge the account for the shipping? Or wait if they will handle that for me. What do you think?. Thank you so much for the help.
(This is the reply.)

Hello. It is Innolife.
Overseas order(without China,Hongkong,Macau,Taiwan) will have additional shipping.
After the DVD publish,we will conduct the additional shipping payment for your.
Thank you.

12 02 2010
minamdvd

yes you will still need to do it
i think they meant that they will conduct the payments for shipping afterwards

12 02 2010
starburst

Thanks a million!!! all my questions were answered!! THANKS!!!!!!!!!!!!!!!!!!!^_^

12 02 2010
starburst

ooohhhh no i have another question… my sister wants to pay for it so will the info for the purchaser be my sister this time? because my brother paid last time… would it need to match exactly??

12 02 2010
minamdvd

i think so

12 02 2010
yssatorns

so if I don’t fill up the shipping fee they will not give it to me?

12 02 2010
yssatorns

Oh forgot to say Thank you in my first msg ^^… Thank you so much! I paid for the shipping already even w/o the answer.. i’m just to excited… they deducted $36 on my account so does it mean i’m clear with everything?

aaah… this is my first time buying w/o consulting my parents that’s why I’m so nervous… good thing you’re there to guide us all

12 02 2010
yssatorns

ayy.. sorry again. I received to msgs after I paid for the shipping.. one from innolife and paygate.. I just wonder if I receive it right

12 02 2010
miniejungle

thank you Cecilia. I have yet received any email from Innolife but i went ahead to pay for the postage – after the whole thing it said: Your payment has been processed successfully Approval OK 0062098 and then the whole page closed. so it should be alright yah?

I’m excited now that the postage has been confirmed. gosh it’s expensive but worth it!!!! can’t wait!

12 02 2010
AnOnyMouS

Thank you so much Cecilia for your hard work. I went ahead to pay for the shipping cost even if I didn’t receive the email from innolife. I received two emails right afterward to confirm my payment. I kinda wished my region was one of the cheaper one, but I guess it’s fine. I’m just glad it wasn’t over $40.

Now that everything is all done, I can’t wait to receive my copy.

12 02 2010
darcydevenus

I paid for the shipping before I read the updated information about putting your name in the liason box. I emailed Innolife, and hope that they can fix it. If not, I will be sad… besides emailing them, is there anything else that we can do to fix it? Thanks again!!!

12 02 2010
Georgia

What email do we send to if we need to add the English name to the Liason Matters?

12 02 2010
Georgia

oh never mind found it ^^.

12 02 2010
minamdvd

if you need to email innolife, please send it to innolife58@gmail.com

12 02 2010
sanbi

I paid the 36 dollars shipping fee for my dvd but i forgot to put my dvd order # and name in the laison matters section. Will they know that the shipping fee is for my minam dvd order? Should i e-mail them just incase?

12 02 2010
minamdvd

yes it would definitely be advisable to email them

12 02 2010
darcydevenus

i had emailed the wrong adresse. I did fix it now. Thanks!

12 02 2010
Lesley

Hey , after payment for the shipping , besides the paygate e-mail , will innolife sena another e-mail confirming that I paid for the shipping?

12 02 2010
Lynn

I paid for my order, but have not received an email from Paygate. What should I do?

12 02 2010
minamdvd

check your junk mail first
if it’s not there, then you may want to email innolife to get a confirmation

12 02 2010
MixxSu

i got a problem here: the e-mail i used for ordering the DVD got hacked and now i can’t access my account anymore…and that means, i can’t see the e-mail they sent me so i don’t know my order number. what should i do now?

12 02 2010
minamdvd

your order number is 6714 (i just checked the list)

13 02 2010
MixxSu

oh thank u so much, you’re truly my A.N.JELL!!!

12 02 2010
confused

Hi, just found out the update now.. im just a little confused.. i should put the name of my sister in the shopper under ENGLISH NAME? since i used her credit card to purchase the DVD set? then i will put my name on the “Liaison matters” since i am the receiver.. sorry if this is ask already! THanks again.. anyone can answer…
E.I
Shopper:

Name: Lie San
English Name: Lie San

12 02 2010
minamdvd

the name u want on the card should go in the “liaison matters” box
then put ur sister’s name in the purchaser section

12 02 2010
heartquake.*

Would it matter if i wait for the e-mail for innolife? Because i haven’t received it yet. Gosh the shipping is like $30 to australia. I refuse to pay an extra $10. The amount is just getting way too much. T_T

12 02 2010
minamdvd

well you can wait a bit first if you like
but the email basically just tells u that there is a shipping surcharge and gives you the link for the innolife page

12 02 2010
lovekoreandrama

oh stupid me, i forgot to write my name under order number. that is really sh*t.so that mean i will not receive the membershipcard. do you know something i can do about that?

12 02 2010
Jude

I didn’t put my name either before, coz I did it yest and didn’t know about it. What I did was sending them an email. I think that’s all you can do. Here’s the email.

innolife58@gmail.com

12 02 2010
minamdvd

email innolife with the information

12 02 2010
Ameko

Cecilia,

Many thanks for your effort.

However previously, innolife stated “If you live in China, Hong Kong, Taiwan or Macau, the shipping cost is already included in the price.”

I just wonder why now we need to pay extra shipping fees?

12 02 2010
minamdvd

I think it’s because the package is heavier than they planned, so there is a bit of an extra shipping charge

12 02 2010
Kay

Hi Cecilia!!!
Thank you so much for all your efforts helping us, the international fans!!!
I really can’t wait to get the D-cut on hands ^^
… And I went ahead and paid mine without receiving a letter from them as well…. hope it was ok
But Cecilia, I have a question for you…
By any chance , do you know if the [goodname] and the [order number] are the same or different?
Because… Paygate sent me an email immediately with a [goodname] number, which is only one-digit different with my order number…. It got me nervous since … there was some errors in the past as well?

Thank you so much for helping us again!!!
… We really can’t have this without out you<3

12 02 2010
somuchinluv01

Hi same here! the goodname and the order # are different., So same question as u.. if thats ok?

I can’t wait for the email of shipping payment so i just go through innolife and pay the shipping cost, i haven’t receive innolife’s email maybe because the CNY is near.. they will resume on the 16th.

Btw, Cecilia thank you so much dear for the update! I can’t thank you enough for doin this to us!

13 02 2010
somuchinluv01

Cecilia i saw ur post @soompi, now i know its really different.. thanks again! Don’t have to worry! But i haven’t receive any email from innolife, waaaa Im just thinking that, its holiday because of the CNY.

13 02 2010
minamdvd

the order number is the number you want

12 02 2010
pandaranda

There’s still one little problem…I can’t access their website! T_T It’s been a couple of weeks already and I’ve e-mailed them, and asked on msn and they still haven’t told me what’s wrong. =/ It’s still this OpenDNS website thing whenever I click onto anything related to innolife…i.e. this is the page that appears: http://guide.opendns.com/?url=shop.innolife.com%2Fshop%2Flist.php%3Fac_id%3D26%26ai_id%3D13502&servfail

If I can’t get onto their website and fill out the necessary stuff, how will I be able to confirm my shipping and membership card T_T? Do you think e-mailing them will work? Though they still haven’t replied to me about the website problem. =(

12 02 2010
Vasia

Pandaranda, the site works fine for all of us so it’s not innolife that has a problem. For some reason, your internet provider may have just blocked it for u.

Do you have a firewall and antivirus? It could also be a virus in your PC that’s causing it so give your machine a full system scan and if it finds nothing, contact your internet provider.

That could take some time to fix though, so you might want to find another computer (and possibly with another internet provider) to pay for the shipping costs.

If that’s not possible, we need to find another way. Maybe someone else can do it for you, but they’d need to be someone very close to you since you’ll be trusting them with important information.

12 02 2010
Vasia

Btw, just made my payment. Got the paygate and innolife pages saying it’s ok so now standing by for the e-mail/e-mails.

Woo hoo! I’ll have to wait a while since I ordered close to the deadline, but it’s ok. I’m still happy 😀

12 02 2010
pandaranda

I’ve tried on my brother’s laptop, and it still doesn’t work, so I don’t think it’s a firewall or virus, especially since the Innolife website is the only website which is facing this problem. =/

I’ve texted my friend and asked him to try on his computer since he doesn’t have the same internet provider and I’ll see if it’s blocked for him as well. =O If he is, maybe it’s our IP addresses for NZ which are blocked or something? Do you think Innolife will help if we raise our concerns, i.e. allow our details to be e-mailed instead of inputted through the website? I’ll also ask my cousin in Malaysia to help, it must still be working in Malaysia if I’m the only one with the problem. xD

Thanks for your help/ideas. =) I’m feeling less anxious now. xD

12 02 2010
Vasia

No prob. I’m sorry I couldn’t help out more. Innolife would surely help if you explained to them, but with their english and response time (unless you find them in msn messenger), it could be a problem so if your cousin or your friend can do it for you, it would be less of a mess 😛

Let us know when you get an answer from your “henchmen”. Hee hee.

12 02 2010
pandaranda

Haha will do. =) Since it’s like 2am over here, I don’t think he’ll be up to check right now. xD I’ll have to wait until tomorrow, yet to receive the shipping e-mail from Innolife anyway.

Yeah, they are really slow, and I have yet to catch them on msn. I’m sure it’ll work out though, my cousin could totally fill in the details for me if our IP addresses have been blocked. Though I really don’t understand why only Innolife, of all the possible websites, has been blocked, it’s not like they’re a dodgy, fraudulent website/famed for copyright breaches or anything. =O

12 02 2010
Vasia

It happened to me once too. An anime forum I’m registered at was blocked from my provider for a few days. Maybe it was even a bit more than a week.

After a while, it just started working again. It’s random, I think. Also, if any changes are made to a site, it’s possible that your provider won’t be able to pick them up fast enough. The forum I told you about got a new server and they said to us that it would take us 4 to 72 hours to see the site working again depending on our provider.

So it’s just a provider screw up, I think.

Just relax and wait for the news. 😉

12 02 2010
Bryan

hoping to get updates on what exactly are included in the package ^^ thank you

13 02 2010
minamdvd

the package includes the photobook, calendar, poster and ANJELL membership card + random YB item if u ordered before the 21st
if after, then u dont get the card and the YB item
if u get the regular version to be released in march, u wont get any of the above

12 02 2010
jaimejgs

Hi Cecilia, I ordered a copy for myself and one for my sister but on different accounts. When I went to pay for both, separately of course, I got an email from paygate and my sister forwarded her email to me. But the goods name on both paygate receipts have the same number. But on each slip it has different payments, mine: $22 hers: $46. Is it because I paid both with my card that they have the same goods name? Cause when I preordered the dvd last december, each of the dvd orders have different goods/ order number. So just curious and if I should send innolife an email. Thanks. I completely didn’t look this through clearly.

13 02 2010
hunnynut

Hi, can anyone explain to me how EMS works? Sorry, I’m totally new at this. Like can we track the package or anything like that? Thanks :]

13 02 2010
Eliza

thank you SO much. i got the email and i’m like WTH are they talking about LOL i instantly went to this site hoping you would have translations and you do !!!!

i just played for it. i’m so excited to get it!

13 02 2010
Eliza

paid. i meant. lol i must’ve been thinking of playing the dvd *o* i really miss YAB

13 02 2010
mochaspa

Thanks very much, Cecilia!

The email from innolife came right after I read these guidelines…perfect timing! =)

Your guidelines made going through the extra postage payment procedure sooo much easier!

Thanks, again, Cecilia! Much appreciated!

Take care!

13 02 2010
bluedelacour

hi cecilia thanks for your help ^^ but I didn’t receive the email from innolife but I did the payment of the shipping I received the mail of paygate but in liasion matters I only put the number order and no the name of the membership card that one I put in the english name so what Can I do??? please help

Thanks for your help ^^

13 02 2010
mei

Hi Ceci ^^
Thx for the update 🙂
Just want to confirm one thing, Do I have to put the same name on the liason matter with the one that I send u through email? Is it okay to change it with the new one?
Thx.

13 02 2010
13sunshine

Cecilia..do you get a reply from innolife yet? about the info in Liaison matters box? because i paid way too soon, before you updated this entry about we also need to type in the English name in the the Liaison matters box not just the order number………I emailed them right away but have yet to get a reply……

13 02 2010
Georgia

Their website says on the side that there won’t any customer inquiry service until the 16th.

I think that’s why they haven’t replied to our emails about leaving our english names out of the Liason Matters box.

13 02 2010
minamdvd

thanks for the information

13 02 2010
midorinokerochan

In order to avoid any possible confusion, I decided to wait for the email from Innolife prompting for the payment first. I got it a few minutes ago, went to pay straight away following your precious instructions and immediately received the automatic confirmation from Innolife… so everything should be OK, I hope 🙂
Can’t wait for my DVD! ^o^

THANK YOU SOOOOO MUCH, Cecilia, for your help through this!!!

13 02 2010
lin

Did you get an email from Innolife after you paid for the shipping? I ‘ve only received email from Paygate? Oh No! Did I do something wrong?

13 02 2010
Emi

I ordered this set in December, and paid for my shipping today. Can’t wait to get it! I also noticed that YA Entertainment has licensed You’re Beautiful, and will be releasing it on DVD English subbed in the US (Region 1) this June. I wonder if they are releasing the TV cut or the director’s cut? Hmmm

13 02 2010
ally

Hi Cecilia,

Thanks for this helpful info! I forgot to write down my name next to my order number in the “liaison matters” section… what can I do?

Thanks so much!

13 02 2010
minamdvd

email innolife

13 02 2010
salz

hi, do i need to type my name without any space like before when i preorder the DVD???
or i can just type my name like normal??

13 02 2010
salz

and before i used my mother credit card but i mistakenly type my own name as the purchaser, so it is ok if now i use my mom name as the purchaser or just use my name like before??

13 02 2010
minamdvd

jsut type it as normal

13 02 2010
yssatorns

hey cecilia.. just a quick important question.. I paid the shipping and handling to innolife yestrday and they deducted it to my account already and now they sent me a msg telling me to pay again and link me to this site

http://shop.innolife.com/shop/list.php?ac_id=88&ai_id=14298&inno_Session=ef84128c8506c5da1403bf433cac8e76

T_T… what happened?

13 02 2010
Astrid_974

I think you just got the email they send to everyone who ordered the DVD to inform them of the procedure for the shipping fees. I got mine today too ~ It must be automatic, so they wouldn’t check to see if you’ve already paid or not. No need to worry about it I think ^^

13 02 2010
minamdvd

i think the mail was just an automated email intended to be sent to everyone
if you paid already, dont worry about it

14 02 2010
yssatorns

ok,, as long as I’m not the only one who received it.. Thanks for replying ^^

13 02 2010
Vasia

Still haven’t gotten any e-mail either. I’ll have to find them in msn and make them send me one again. Haha. That’s how I got my first one…

Also, the order number for the postage costs and the one for the actual DVD are different. That’s normal, right? I guess they match them later by name.

Anyways, we still have time to e-mail em so thanks Cecilia and we’ll be around 😀

13 02 2010
arcelia

Why do i ALWAYS have “Payment amount: US$ 0,00” ?? Nat fair =(

13 02 2010
pandaranda

Thanks for all your help guys, especially Cecilia! I have one more little question, just because I’m sort of pedantic and need some affirmation to decide how things should be exactly. xD
So in the liaison matters do you just input the details as it is:
Fanclub name
Order number
e.g. Panda
1234
OR do you have to specify what you’re inputting, e.g.
[Anjell Fanclub Membership Card Name] = Panda
[Order Number] = 1234
I just want to make sure that the info they’re getting is clear, but sometimes their ‘not so fantastic English’ makes me a little nervous. xD So what format exactly did you guys use in your ‘Liaison Matters’?

13 02 2010
Vasia

I just put the number and name, I think. Well, their english are bad, but they do understand “order number” and “name”. You can do whichever, I guess. They know what people will be writting there anyway so they know whatever you write will be the order number and your name. ;D Don’t stress too much about it.

13 02 2010
pandaranda

Haha thanks, I’ll just put whatever then. XD

Yeah and so I found out it’s just my internet provider which has blocked the Innolife website for reasons unknown. =3 My friend’s going to get it done for me since the website works on his computer. ^^ Yay~ I’m so glad everything is fine and dandy now 😀 Thanks for all your help. ❤

13 02 2010
blyssxoxo

For those who are worried Innolife can’t really understand English, you can copy and paste what I wrote it in Chinese for mine under liaison matters (联络事项):

印在会员卡片上的英文姓名:
《You’re Beautiful》DVD的订单编号:

Translation:

印在会员卡片上的英文姓名 – English name to be printed on the membership card

《You’re Beautiful》DVD的订单编号 – You’re Beautiful DVD order number

Hope this helps! =D

13 02 2010
iyah_haus

thanks a lot cecilia! because of you i was able to transact with innolife easily… you’re a lifesaver 🙂
now, im so excited to receive this wonderful package.

13 02 2010
natkhc

Hi,
In the “Preorder Information” section, it says: The USD$120 from innolife does NOT include postage to places other than China, Hong Kong, Macau and Taiwan.

Then why do we need to pay an extra 12 dollars for zone a?

thanks for taking your time. 🙂

13 02 2010
Meg

Hi I know someone already asked this but I also received the email from innolife after paying postage and it has a different link and page for paying the postage is it ok that we paid on the link you gave us? is there any difference in the two pages as far as connecting the postage to the order?

13 02 2010
Karen

Cecilia, seriously Cri-J needs to hire you! ^^

Forever grateful for making all of these happen. If you hadn’t organized the YB fighting project; not only would this DVD not have been available to us, the Cri-J membership & the tour wouldn’t have been possible. You are truly a remarkable fan!

13 02 2010
heartquake.*

Are supposed to receive a mail from innolife? Cause i paid yesterday and didn’t get it but i got the paygate email straight after.

14 02 2010
Yvette

hi! thank you Cecilia for all the infos!!!

I’ve already pay for the shipping fee but forget to write the order nos. and the name to appear on the card. What i need to do?

14 02 2010
minamdvd

you will need to email innolife

14 02 2010
changminnieluver

hi i accidently missed the liason matters thing and submitted the whole thing is there anything i can do now?? i really dont wanna miss out on the club

14 02 2010
minamdvd

please email innolife

14 02 2010
Humairah

will they email us after we made the payment? because i just did.

14 02 2010
changminnieluver

omg!! thank you soo much!

14 02 2010
Vasia

Yeah, I haven’t gotten any e-mail either. I thought those were automatic? I think I’ll be chasing them through msn again. Lol. They had to manually send it last time.

14 02 2010
Hessa

This is what i wrote on Laison matters;;

Order Number = [number here]

Membership card name = [ name here]

Is that okay?

14 02 2010
Vasia

Got the e-mail about paying for shippment costs. Still haven’t gotten any confirmation mail on em. I needs to chase em now. Hee hee hee.

14 02 2010
san5488

Cecilia,
i have made a payment though my credit card for the shipping cost, but i have forgot to write down my DVD preordered no. in the ‘liaison matters’ column and also my name, so i resent an email to inform innolife the mistake that i had made, am i doing the right way???? or is there any other method to correct my mistake??? will my membership card ship out together my DVD preordered set???? pls help me!!!

15 02 2010
minamdvd

please email innolife at innolife58@gmail.com

14 02 2010
bliss

How many emails are we supposed to get after making the shipping payment? So far, I’ve only gotten one from paygate, but not innolife. I sent my payment last Feb 12th.

15 02 2010
Sana

I think we are supposed to receive 2 emails (innolife and paygate). I have also paid the shipping before I received the notice from innolife (that came a day after I made the payment). So far I have only received the paygate email. Still waiting for innolife…

14 02 2010
mochaspa

@ Emi (07:43:44),

While none of us know what YA Entertainment will include in their June dvd release of “You’re Beautiful”, in all likelihood it will only be the tv cut with very little(or none) bonus material. I’ve bought their “My Girl” dvd set; the quality is very good and the English subbing is good. The only bonus material was a very short clip of the lead actors giving very brief comments and thanks(I don’t know what they actually said, as it wasn’t subbed). I would guess that their “YAB” dvd set will be similar to that. It will definitely not include anywhere near the extensive extras that our Director’s Cut set will have. We’re paying a considerable premium for this special set, not to mention the additional postage for int’l shipping…not a small amount…but we’re also getting a LOT of really good, available nowhere else, bonus goodies. Well worth it, imho. =)

14 02 2010
Loukkaew

Cecilia, thank you so much for creating this blog and keep us international fans updated.

I was wondering for those of you who already paid for the shipping, do you see a charge from them in your bank account? I paid for the shipping three days ago and got emails from innolife and approval email from paygate right away, so I thought everything was alright. But I just checked my bank account online and I didn’t see any charge from them (not even the pending transaction). I remembered that when I paid for the DVD, I saw the transaction appear in my online bank account right away.

Not sure what to do now? Any suggestion for me? Do I have to go through all this shipping payment process again?

Thank you so much!

15 02 2010
bliss

I already have the shipping payment billed on my credit card. What kind of credit card did you use? Maybe you can try your credit card company if they can track that you used your card for paying the shipping.

14 02 2010
Mimi

I live in the US, and the postal code thing can be confusing. I tried to not enter my postal code in that section, but it wouldn’t let me continue my order unless I entered my postal code. So in the end, I had to enter it in, but I’m still concerned about it being confusing the posties in the US?

15 02 2010
ernie

Hi Ceci AN.JELL,

I made my shipping payment last week, but I forgot to put my order number in the liaison matter box. I sent email to innolife to inform them but not receive any reply yet. It should be okay right?

15 02 2010
djuwita

Cecilia , Thank You soooo much for your info all about DVD’cut ..

I paid for the shipping already.
this is my first time buying online via credit card .. I’m so nervous
thank you for guide us.

Can’t wait my DVD in my hand .

15 02 2010
marie

does the confirmation come in two as well? paygate and innolife? it’s been quite sometime since i paid and i only received the paygate email.

15 02 2010
bliss

Same here. So far, I’ve only received Paygate’s email but not Innolife. I sent my payment last Friday (Feb 12th) but it’s already Monday (Feb 15th). Maybw we’ll receive it tmr because I read from earlier posts that Innolife will be unavailable to reply until the 16th.

15 02 2010
minush90

Hi. Does anyone know if the payment for the shipping has any deadline? I won´t be able to pay until tomorrow.

15 02 2010
Hessa

When they ship it will they give us a tracking number?

16 02 2010
pandaranda

Since it’s EMS, I think they’re meant to, because EMS is definitely tracked, part of the reason why it’s so expensive. =O You can e-mail and ask them to confirm that. =)

16 02 2010
Hang Nguyen

Hi, i was wondering why i receive 2 email from paygates and 1 from innolife. It’s weird because everyone else receive 1 from each. Is anything wrong?

17 02 2010
jaimejgs

check your bank acct.

16 02 2010
Crystal

Hi, I just paid for the shipment. But I am kind of worried as I did not receive any email from paygate.. The previous time I paid for the dvd, the email from paygate came straight away.. The page on innolife said my payment was successful and paygate has sent an email.. But i did not receive any email… Should I just wait for the email from innolife? If we do not receive email from paygate is it ok? Thanks..

16 02 2010
Crystal

Sorry, I realised that both the emails from paygate and innolife ended up in my junk folder.. lol.. Yup, i have received both emails.. Thanks!

16 02 2010
Lesley

What did the e-mail from innolife contain?
How did they confirm you paid for shipping?
I am curious , cause I am not sure if what I recieved was correct..

16 02 2010
Lesley

What did the 2nd e-mail from innolife say about the shipping?
Does it confirm shipping etc?
Have you all recieved it?

16 02 2010
Hessa

will they give us a tracking number?

16 02 2010
Lesley

You know , since they have alot of orders , not sure if they will. It may even reach before they give the tracking numbers out XD.

Maybe you can e-mail them?

17 02 2010
Jude

yes they will.. i just got an email from them saying that they will give us the tracking number..

16 02 2010
Vasia

I sent innolife an e-mail telling them I did not get a confirmation on paying for the shipping costs.

They sent me an answer today, that the payment has gone through. It’s not an official confirmation e-mail, but since they say it’s ok, I guess that’s settled.

16 02 2010
Lesley

Hey , some recieved an e-mail from innolife too about the shipping payment…so am worried I did not get one…

How did they reply to your e-mail btw?
Thanks!

16 02 2010
Vasia

I wrote:

“Hello. I have bought the “You’re Beautiful” Director’s Cut DVD during the pre-order period. I have received a confirmation e-mail for that order. Two days ago, I payed for the shipping costs. I have not, however, received a confirmation e-mail for the second payment (shipping costs)

My DVD order number is **** and I think the shipping fees order number is ****. Could you send me a confirmation that my order and is now ok?”

They replied:

“Dear Me

Your payment has been processed successfully. Thank you.

-Innolife”

I guess that counts as a confirmation? Dunno. I’ve only gotten 3 e-mails. First was the confirmation for the DVD purchase way back in January, then was the one everyone got about paying for the shipping costs and now this. So, I don’t have one of those automated ones about my shipping costs payment. Since they did say it’s ok though, I’m guessing all is well. And I guess if any problems arise, they’d let me know sooner or later.

17 02 2010
Lesley

I see , thank you!
They didn’t understand what I was asking , hence they asked me in chinese to clarify….
I am waiting for their reply…
I actually wonder if they actually understood my previous e-mails at all.

16 02 2010
di

Cecilia,

Thank you so much for all your help!!!

16 02 2010
Vasia

Lol. I just realized I forgot to erase that “and” there. Looks funny.

16 02 2010
minush90

Hi all. I got this message from paypal. Does anyone know what it means? Exceed Month LMT (pay926) 유캔바이더월드(주) , 30‏.
I would be so grateful if someone could answer me. I don´t know if I should order the shipping again.

16 02 2010
minamdvd

it looks like it didnt go through
check your credit card to see if the amount was debited to make sure

17 02 2010
minush90

Yes I will. Thank you!

17 02 2010
Feeza

Cecilia,

I paid the postage first and then only I read this blog. Unfortunately, I did not put my name in the “Liaison Matters” and from what I understand, I may not get a membership card. Is there any other way for me to inform them of my name to place on the membership card?

Hope you will be able to assist me.

thank you..

17 02 2010
minamdvd

email innolife or leave a msg on their Q & A board and it will be fine

17 02 2010
Mae

so in the liaison matters box you just write the info like this: “4576 Mae”
I just wanna make sure I’m doing this right there are no sections there for the order # and name and I’m very lost as usual lols

17 02 2010
Georgia

I just got an email from Innolife about the DVD.
They said the DVD will be released on the 22nd, so I’m guessing that on the 19th the DVD’s will be sent to innolife?

They also mentioned about the membership card. For anyone who is supposed to get one and missed sending the infomation to have a name printed, and are supposed to get one will have a blank card.

Just thought I should tell you all incase, some people don’t get this email for a few days. ^^

17 02 2010
Kosuzu

yea i just got that email too. the thing about the membership card was confusing though, it said that the fanclub was the one produxing the cards and they were already done. so does that mean anyone who didn’t know the fanclub was doing it gets a blank card? o.O

17 02 2010
Georgia

I think they’re meaning like how we sent our info to Cecilia for the membership card. So anyone who missed it and never sent their info will get a blank card. I find it confusing too…

17 02 2010
starburst

Can someone translate that for me… It’s an email from innolife. I tried google translate but it didn’t make any sense to me. Thank you! ^_^

您好,我们是韩国因我来福。

您在进行附加邮费结算的时候,在联络事项中写清之前DVD的OrderNo. 即可。谢谢

17 02 2010
Lesley

You did not write your order number of your DVD when you paid for shipping , they are asking you to do it asap.

18 02 2010
minamdvd

it says

Hi, this is innolife from Korea. When you pay for the shipping, you just need to put the order number in the liaison matters box. Thank you

18 02 2010
starburst

Thanks!! ^_^

18 02 2010
djuwita

Cecilia ,

IT’s ok , if till now I haven’t receive from inolife about my shipping payment ??

I paid at 15 february & only received email from paygate .

18 02 2010
MzM

Hi,
I’ve payed the shipping costs as of last night and have received email from Paygate notifying me that the transaction has been successful….
Is it just me or did any one else not see their order number on the receipt that Paygate sent….? I shouldn’t be worried right?
Are we suppose to get an email from Innolife as well?

22 02 2010
Mar

Hi, can pls someone translate this email from innolife? I’m not sure, if I understand it correct. Thanks.
您好,我们是韩国因我来福
我们确认了您的附加邮费结算。
在此请您帮确认您的收件地址,电话息。谢谢。

22 02 2010
minamdvd

it says that ur shipping payment is successful and asks you to confirm you address and phone number

26 02 2010
Joanne

Dear Cecilia, thank you for making the YAB DVD possible.
Can I just check with you what does Innolife mean by the below message? I had previously mail you the name to be printed on the card so I assume my AN Jell card should come with my name on it? the message by Innolife is a bit confusing, appreciate if you could advise. thanks 🙂

Message received by Innolife after I made the shipping fee:
Hello, this is Innolife. DVD and extra shipping payment has been successfully done. The DVD will be in store at Feburary 22,
and we will try to ship it out as soon as possible. When the package is on the go, we will notify you with a delivery announcement e-mail.(Including tracking No.) So please have some patience. And we inform you about the ANJELL fanclub membership card. Innolife isn’t in charge of ANJELL fanclub membership card production, and one in charge is “You’re beautiful DVD Fan Cafe” and it has already been produced. Since ANJELL fanclub membership card production has already been completed, we do not take any extra orders or modifications. The reason Innolife asked customers to fill in there english name in Liaison matters was to confirm the name of the person who have ordered and the name customers applied for the card is the same person. Therefore,customers who didn’t apply for ANJELL fanclub membership card doesn’t have the need to inform us your english names.
For Customers who didn’t apply for ANJELL fanclub membership card beforehand, we will send you the membership card without name printed in it. Thank you.
– Innolife

27 02 2010
minamdvd

dont worry about it
if you emailed me with the name for the card, that’s what ull get
what they mean is just that they are not the ones who are producing the card
ENE are the ones who are producing it, then handing it over to innolife, who will match up the cards and dvds before sending them out together

1 03 2010
Joyce

Heyy . . I actually forgot my username/password but I have my order number and everything . I was wondering how I can pay for my shipping fees ><" .

1 03 2010
minamdvd

it should be ok
just as long as you state your order number in the liaison matters box
if you have any doubts, email innolife to confirm

1 03 2010
Joyce

Hii . umm i actually forgot my login info … but i have my order number and everything else . so i was wondering if i can still somehow pay for my shipping ><" . Thanks !

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