Regarding the poster

2 03 2010

For those who paid extra for the poster to be sent to you in a tube but received it folded, dont worry!

I’ve just talked to innolife support and I’ve been told that everyone who paid an extra $10 for the poster to be sent in a tube will be getting TWO posters – one folded which comes in a package and a 2nd one in a tube which you will be getting separately via airmail (not EMS) so it might take up to 14 days for the 2nd poster to arrive.

Cheers,

Cecilia

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41 responses

2 03 2010
jaimejgs

I ordered mine in a tube and it came in a tube, but I didn’t get the folded one. Does that mean they will sent me another?

2 03 2010
minamdvd

hmm i’m not quite sure about that
might need to email them to ask

2 03 2010
jaimejgs

I don’t mind if I get another one or not. Just curious. BTW, thanks for everything. Without your hard work this would never have happened. I can’t thank you enough. Thank you Cecilia.

2 03 2010
guava87

Is there still available for us to order the poster in tube?
Sorry, cause now only I know it..

2 03 2010
yumeaki

Oh, I was just abou to email to enquire about this. So they will send us the same poster? I am hoping for a different design…

2 03 2010
blyssxoxo

I’m also curious about what jamiejgs asked. Although my poster haven’t arrive yet so that means they should be sending me in a tube, I’m wondering if they will send me another.

cecilia, will you be checking for us or will you prefer that we email them to ask?

Thanks for everything!

3 03 2010
Whatever

Cecilia has done a lot already and I think you should email innolife yourself.
I did and I got a response from them.

3 03 2010
Blyssxoxo

Pls don’t get me wrong. I thought since Cecilia already email them about the poster so she might want to follow up instead and post an update for everyone that’s why I asked before emailing them myself.

I will check with innolife then. Thanks!

2 03 2010
chellenaho

hi
我想問點加入fan club 同攞張member card 架﹖

2 03 2010
minush90

Hi. I just got my DVD, I´m in Sweden. But i did not get any random item or a menmership card, and i ordered it before the 5th of january. Has this happened to anyone else?

2 03 2010
Vasia

Did you order the DC from innolife? If you did and before the deadline, you should get them so e-mail them about it. You paid good money and it’s not fair. Also, did you send your info to Cecilia and fill in the liaison matters for the shipping cost order like you were supposed to? For the membership card, I mean.

I’m in Finland so I hope they don’t mess up mine either. I ordered a couple of days before the deadline though so I won’t get the package anytime soon anyways.

Do e-mail innolife about your problem. They should fix it and give you what you paid for.

2 03 2010
minush90

Hi. I already e-mailed them. And yes I did everything that we were supposed to do, and I did order it fron Innolife, before the deadline. I hope it will get sorted out soon. I would be really unfair if i didn´t get any of those. Hope the same thing doesn´t happen to you.

2 03 2010
Vasia

I guess orders from overseas were too much for innolife. There’s the language barrier too. It is frustrating that you’ll have to go through all this “lost in translation” stuff, but since it’s their fault, it would be wrong and even illegal if they don’t send you what you paid for. So just try and stay calm (although I’d be furious XD) and don’t worry. 😉 Do inform us about the answer when you get one so that if others get the same problems, they’ll know how to act and what to expect.

2 03 2010
Stam

oh that’s great because I just recieved mine from UK today and for some reason innolife gave me a folded poster not in tube. I was was unhappy about it as I paid extra. Now I just seen you blog about the poster and made my day 🙂 Thanks again Cecilia

2 03 2010
chellenaho

hi, 我想問點樣可以加入fan club 同攞到 a. n. jell 張 member card??

2 03 2010
minamdvd

ANJell 沒有什麼fanclub的…這“會員卡“只是這次限量版DVD的贈品之一

2 03 2010
Jaia85

Hi I didn’t opt for the poster tube and received my poster all creased. I know it’s my fault but is there any way we can order another poster? I’d like to have a nice one to frame. Thanks!

2 03 2010
jazmin

Hi. Thank you very much for the info Cecilia. Just like Stam, I’m from the UK and I’ve just got my DVD package today. I was so excited but I got disappointed when I opened it and saw the poster folded up. I’m just about to ask you about it on what I should do when I saw an email from your blog. My disappointment is gone and I’m just going to wait for the other poster. Many thanks again…

2 03 2010
Meg

thank you so much Cecilia for talking to them about that. And also thank you for assisting all of us along the way in this process, including problem solving and information updates!!

3 03 2010
Jessica

Thanks Cecilia for all the info!! ^^ I just got my poster today 😀 2 days after the package. Though the design of the poster is same as the one they sent with the DVD but at least it is in much better quality (no folded ends or folded lines) 😀

3 03 2010
san5488

cecilia, should i email to innolife n let them know i am one of the “victim” that paid the extra for the tube, but poster folded inside the box, should i? or they (innolife) will know about it?

3 03 2010
Jessica

maybe u should wait a few days for the poster in tube?? mine waited for 2 days after the package arrived. I also had a poster folded inside the package and today I just received my poster in tube.

3 03 2010
minamdvd

as innolife said, it may take up to 14 days to receive the poster so you may want to wait a bit for it first

3 03 2010
san5488

jesica, will this 2 poster same?

3 03 2010
Jessica

yup 😀 both posters are the same ^^

3 03 2010
patch

Thanks Cecilia for your kindness.
Now I got the poster in tube. It’s very fast (2 days after received the DVDs)
🙂

3 03 2010
becky

Hi Cecilla, just to check with you – is calendar part of the package? I did not receive.

And also want to thank you very much for the very beginning to now. I got my package yesterday and got the tube today! Also very happy to have AN Jell card wth my name! Thanks Cecilla! 🙂

3 03 2010
minamdvd

the calendar should be in the little pink cardboard box rolled up

3 03 2010
minush90

Hi:D I got my answer from Innolife, but in chinese. I tried google translator, but it came out all wierd. Could some kind soul help me translate this into english?
您好,我们是韩国因我来福。

因我来福在发送商品时为所有顾客都有同封发送会员卡片和其他赠品。

是否可以重新确认您的邮件。

因现在会员卡片和其他赠品已无剩余。

请您确认后再次联系我们。谢谢。

Thank you very much 😀

3 03 2010
Jessica

Translation:

Hello~We are from Innolife, Korea.
Innolife had sent all the packages including the membership cards and free gifts to all the customers.
Could you please try to confirm your mail/package?
Because all the membership cards and free gifts had been given out.
After you have confirmed your mail/package, please contact us again. Thanks.

This is the best I can translate. xD

3 03 2010
minush90

Thank you so much 😀

3 03 2010
bluedelacour

so all the packages are out even those to Latin America OMG!!!!! I don’t have the tracking number!! xD hope it will arrive soon so happy thanks for your help ^^

3 03 2010
bless

Hi I just received my poster it was in tube so I was fine.
but I did not receive anything else is it supposed to delay the DVD that much. Aldo I did not receive any email more from Innolife exept the conformation.

4 03 2010
Angi

Hey Cecilia,

I just wanted to let you know that it happened exactly as you described it! I received my DVD package 1st and was surprised to see the folded poster! I thought that Innolife made a mistake and “complained” @ Soompi about it. Initially, I wanted to write to Innolife about the matter as I’ve paid extra for the poster to be sent in the tube!

But I’ve been rather busy and did not get down to writing to Innolife; alas when I returned home after work yesterday evening, I found a tube parcel for me and inside was another poster!

It was just a difference of 2-3 days between the DVD package & the tube poster!

I just wanted to take this opportunity to thank you very much for liaising with the production company and making all these arrangements the past few months to give international fans like us a chance of owning the D-cut DVD set! It must have been terribly time consuming and tough! So thank you very much for all the effort! I really love my DVD set 🙂

Best regards,
Angi Yeo (Singapore)

4 03 2010
Anto

Thank you cecilia for all ur hard work^^…

im still waiting for my poster on tube… got the dvd packaged already^^..

tnx again

4 03 2010
minush90

Hi everyone. I just wanted to thank Cecilia for everything that she has done. Thank you!:D I did get my card and item, lol its just me who missed them. I was so eager to open the package that i somehow lost them:P Anyway i found my card and keychain behind my sofa, LOL, stupid me.

Thank you again Cecilia:D

8 03 2010
bb_blue

Yippee!!! I got my package this afternoon. I got a little disappointed though because there was no folded poster in it. I guess I’ll just have to wait for my poster in a tube. It would have been nice if I have 2….

For the nth tme, thank you Cecilia!!!!

9 03 2010
Blyssxoxo

Hi Cecilia, so sorry to trouble you again. I received my poster in a tube and the edges and the right hand corner us actually crumpled and I can see lines. There is absolutely no damaged to the tube during the mailing process so I would say that innolife actually mail me a kinda damaged poster. I emailed them n they told me they don’t have anymore stock and can only mail me a folded poster that belongs to others which means that person won’t get it. It’s so duh and I definitely don’t wish the other person not to get it and this sounds ridulous to me and why would I want another damaged poster?

Will there be some kinda ways to help me? I’m hoping since they are able to replace those folded poster they will be able to replace
mine too. Although the condition is not as bad as those, I felt really sad that I paid extra for a nice poster but ended up getting this.

Thanks and really sorry to trouble you.

9 03 2010
minamdvd

Unfortunately, anything to do with delivery is innolife’s responsibility….

9 03 2010
Blyssxoxo

-sigh- I guess no choice then. Thanks a lot anyway!

13 04 2010
bb_blue

Hi Cecilia,

It’s been more than a month already since I received my dvd box. However up to this day, I still haven’t got my poster in a tube. I already emailed Innolife three times. The reply was not in English so I am earnestly asking for your help in the translation. Here it is:

您好,我们是韩国因我来福。

之前我们为您提供的Tracking NO.为您的Poster Tube 而不是DVD的邮件编号。

请您持该编号到您附近的邮局进行查询。

谢谢。

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