FAQ

Will there be english subtitles?

Yes

What’s included in the DVD? If I don’t preorder it now, will I able to get it later somewhere else?

The preorder version includes: 16 episodes, cut out scenes and BTS, + photobook. What exactly is going into the dvd is still being decided. The preorder version of the Director’s cut DVD will be ONLY available via innolife which only takes credit card payment from overseas residents. If you choose to purchase the dvd after the preorder period, the version available will be DIFFERENT to the preorder version with less BTS and cuts and other goodies.

What’s the region code of the dvd?

The production team is working hard to try to make it accessible to all overseas fans and are therefore to make it an all region dvd. At the moment, the regions which have been confirmed are 3,4,5 and 6.

Will I be able to preorder after the 15th January 2010?

Please make your preorder via innolife by the 15th of January 2010.

I sent an email with my details previously to ybdvds@gmail.com to order the dvd. Do I still need to order via innolife?

Yes. All the information sent to this email address will be discarded and no longer used. The only way to order for overseas fans is via innolife.

Can I pay any other way besides using a credit card?

The only way to pay for overseas fans (besides those in China) is via credit card on the innolife site.

How much is the shipping?

If you live in China, Hong Kong, Taiwan or Macau, the shipping cost is already included in the price. If you live anywhere else, there will be an additional shipping cost. The exact shipping cost is still undecided as the size and weight of the dvd has not been confirmed yet.

If I preorder now, will my credit card be charged now or later when the dvd is released?

If you make your order now, your credit card will be charged USD$120. When the dvd becomes available and is shipped to you, additional shipping fees will be charged depending on which country you are from.

How long does it take for the confirmation emails to come from innolife?

Once your payment has gone through, the confirmation email from paygate should arrive shortly after. However, the confirmation email from innolife for your order may take from a few hours to a day or two to arrive. If you have not received the 2nd email after a considerable amount of time, you can email them at innolife58@gmail.com or add them on msn for live help innolife@live.co.kr or leave a msg at their Q & A board

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54 responses

11 12 2009
valentina

hi, i’m so glad you’re open to recieve questions because i’m so lost. first , can you kindly guide me as to how to register in the innolife website, seriously i don’t even know what they’re asking me. secondly, do you think the director’s cut dvd will be available in spanish, i mean with spanish subs. if not that’s ok, i just wanted to know since i don’t really know what you mean by regions 3, 4 , 5, 6 and ect… thirdly, do you think i should inform my bank that i will be making this kind of transaction, i don’t know if they will be able to take money out of my credict card in korea otherwise. its just that when i travel abroad i need to inform them so i can use my credict card but since i will be buying it online i’m not really sure. this is as you can see my first purchase online.thanks a lot in advance, hope to hear from you soon. at least before the 5 th of december ,if not i will be having a heart attack , so my life is in your hands… just kidding thanks..

11 12 2009
minamdvd

for information on how to register on innolife, go to the “innolife guide” section
However, u can still order from innolife without signing up

About spanish subs, i understand thre is a significant fanbase who speak spanish. However, there has to be enough demand for it in order for the production company to actually consider it. There are no plans to include spanish subs but if you direct me to a site with a large spanish YB fanbase, i can try to post there and see what the response is like. If the response is good, i can pass the info and evidence that there is a large spanish sub demand to the korean side.

Regions 3,4,5 & 6 refer to the region code of the dvd.

If you are paying by a credit card eg visa, mastercard (not a debit or bank card) etc, then there should be no problems. Your credit card will know how to convert the currency automatically. Just like when you’re travelling overseas, you can use your credit card without hassle

feel free to ask if u have any more questions 🙂

12 12 2009
valentina

ok thanks, its ashame I don’t know of any spanish fanbase website that can contribute to th director’s cut dvd. i just mentioned because belived or not my mom liked it , she watched with me while it was still broadcasting ,her english is limited so i was hoping that we could optain it with spanish subs. anyway its all good, i can still watch it with her in vikkii … thanks a bunch … I’m so exicited can’t wait to have my own directors cut version..

12 12 2009
valentina

sorry one more thing, will i be able to play the dvd here in the us, as far as i know the us is region 1 ( so i heard) and its not confirm yet , will i be able to play it . thats all thanks i wont bother you again

12 12 2009
minamdvd

it’s almost as good as confirmed
the contract for the region 1 will be signed on monday
so when that officially happens i will update

12 12 2009
Wendy

Hi, just want to make sure, that there will be English subs for everything? And not just for certain items? (I mean like the BTS, cut out scenes, etc.) Thanks.

12 12 2009
minamdvd

i had thought everything was going to be subbed but i’ve just been told that even though the full 16 episodes will be subbed
but the subtitles for the extra vids have not been confirmed yet

12 12 2009
Wendy

Thanks. I hope everything will be subbed so that even those who do not understand Korean can enjoy all the extra footage & BTS.

14 12 2009
Di

Hi,

You said that debit cards have a problem? I’m from overseas. I have credit cards but I actually have a USD debit card so since people from overseas are charged in USD, I wanted to use my USD Mastercard debit card instead, to save on the conversion cost. Are we not allowed to use it?

14 12 2009
minamdvd

you can give it a go but as far as i know only credit cards are accepted from innolife

14 12 2009
Di

oh i think someone mentioned it previously as well, but the innolife site says that subtitles are still uncertain. it could be that most overseas fans are waiting for the subtitles in the site to be changed to certain before they start preordering. thats what my friends and i are doing

14 12 2009
minamdvd

i understand that some ppl feel a bit uncertain about the subs
and i’ve already told the korean side about this concern from overseas fans
the info from innolife should be fixed up soon
i will talk to the related persons again tonight to get it changed asap

14 12 2009
bo bae

Hi there,
This is so exciting and thrilling ><.
I'm really interested in buying the preorder YB Director's Cut but unfortunately my country isn't listed 😦 Is it still possible for the delivery service to widen up its range? I'm from Indonesia, by the way 🙂

Thank you

14 12 2009
minamdvd

it doesnt need to be listed, there is no list
you can order it from anywhere including indonesia
you just need a credit card and u can order away at innolife
please refer to the preoder info section

14 12 2009
Luokeshan

Hi ^_^
Is it safe to order without signing up with innolife? Or do you suggest signing up?

14 12 2009
minamdvd

many ppl have made their order without signing up so it should be ok

14 12 2009
Luokeshan

thanks for the prompt reply. i will place my order however i want to make sure that it goes smoothly.

14 12 2009
Di

Hi, thanks for your reply to my inquiries. I did try using the debit card and it worked 🙂 so yay i got to save on the conversion cost. Hopefully now the extras are subbed in english or else il cry 😦

Thanks for helping us international fans!!!!

14 12 2009
stopsearch

You mention regions 3, 4, 5 and 6 being available but as a European I use region 2. Will region 2 be confirmed or is it not planned? I’m very interested in getting this DVD so hope so…

15 12 2009
minamdvd

unfortunately, region 2 seems almost to be impossible
the reason for this is that region 2 also includes japan
and they havent been able to get an agreement from them
(i think because the drama is to be aired in japan soon)

19 12 2009
char

Hi,
I currently live in Tokyo, so I’d love to order from the Japan site, which is cheaper and it seems i can pay through the convenient store. However, by the time the dvd comes out, I will have completed my working contract and heading back to America. In that case, is it possible to order through the Japan site and then have it sent to America? or will i have to order with a credit card like all overseas purchasers??

Thanks for your help.

19 12 2009
minamdvd

i’m actually not quite familiar with the japanese site and i dont speak any japanese
i suspect that you cant but u might like to email innolife via the japanese site or leave a msg on the board and ask
http://board.innolife.net/mailbbs/main.php?code=mailbbs

28 12 2009
yssatorns

Hi everyone! I joined the pre-order list! I used my debit card and it worked and they deduct $120 already so does that mean I’ll receive as soon as it’s done? do we have a news when it will be out already?….

and I saw this one on their site http://shop.innolife.com//shop/list.php?ac_id=81&ai_id=13792 how come it’s much pricey? and what is it?

😀

28 12 2009
minamdvd

as soon as it is available, the dvd will be sent to you
and a shipping fee will also be charged if you’re not living in china, hong kong, taiwan ro macau
the release date hasnt been confirmed yet

the link there is the japanese version with japanese subtitles
however this is NOT the director’s cut
it’s just the regular japanese version
japanese dvds are known for their priceyness 😛

29 12 2009
yssatorns

ooh okay :D… I thought it’s better than the Director’s Cut because its pricey.. thanks for answering! can’t wait for it to come ^^

29 12 2009
cookieGDbaby21

Hi I am interested in purchasing the director’s cut dvd, but I was wondering if there is any way to know how much the shipping would cost if you don’t live in China, Hong Kong, Taiwan or Macau. I live in the US by the way.
And do we know if there will be english subtitles on the extras yet? I really want to preorder, but this could be a determining factor…
🙂

29 12 2009
minamdvd

shipping is still undetermined to other countries because size and weight of dvd hasnt been confirmed
and subs for extras havent been confirmed yet

30 12 2009
yssatorns

one last question.. sorry for bothering you so much.. but I have a typo on my adrdress I forgot to add my aprt. number T_T.. can I still edit my info? huhuhuhuh! I just found out when I recieved the order form :((

30 12 2009
minamdvd

u will need send innolife an email to correct it
innolife58@gmail.com

4 01 2010
Mia

Thank you for quick response . I sent them a email telling them my full address but have not received any emails telling me that they have added my country to my address. I included my sales slip along with the email just waiting til they respond. Does it take them awhile to reply back?

4 01 2010
minamdvd

yeah it might take them awhile awhile
if u dont receive a reply after a few days, try leaving a post on their question board

30 12 2009
cookieGDbaby21

Thanks! I hope that you update when the shipping and subs are confirmed 🙂

3 01 2010
Mia

I ordered my dvd but only asked for my addresss and zip not the counry or city that I live in will this be a problem?!

3 01 2010
minamdvd

u need to add ur country to your address
email innolife at innolife58@gmail.com to tell them to add ur country

4 01 2010
Anto

I need help…
Does the link innolife still works? coz i tried to order the director cut dvd and when i click basket after it, it shows shopping cart and nothings happens and i tried to click the dvd session of the left side YAB dvd i can see is the OST box 1 and 2 there’s no YAB DC DVD pre-order anymore. T_T!

18 01 2010
Sandi M

I just found this site today — January 17 2010! Since I think I’ve missed the deadline, how else can I get a copy of the ‘special’ dvd sent to me in Canada? I have a credit card ready but am i too late???

18 01 2010
Wendy

Yes, you are too late. Unless they decide to extend it for a few more days. But if that were the case, Cecelia would announce that. O.o

19 01 2010
san5488

i only notice the deadline was 15/1/2010, today is 19/1/2010, if i order now, still available???? 😦 i stayed in Malaysia, can i played the DVD with my DVD player??? around how much the cost (total->DVD + shipping cost)?????

20 01 2010
san5488

i live in Malaysia, can the DVD played in Malaysia??? will the DVD sub? i only notice this DVD version(the director cut+photoshot+…) yesterday (19/1/10) which was past the deadline, will i still entitile for the preorder set if order now? or what kind of the DVD set (what included inside) if i order now?????

20 01 2010
Queenie

i was wondering, when do the DVD’s actually COME OUT? haha thanks!

20 01 2010
san5488

Finally i have ordered the DVD at last chance(20.1.09) last minute(Korean time 8.30PM), god bless me~~~~ok~~ anotherthing i worried about is–when i receive my DVD set n i notice that the DVD has broken, damage or can’t played ??? will i been given a change or replacement on this????

31 01 2010
Kami

whyyyy!? T_T I’m trying to buy the dvd but I can’t! When I try to enter to http://shop.innolife.com/shop/list.php?ac_id=26&ai_id=13502 it’s just empty… What can I do? It’s still 30! T_T! Pleaseeee help me!

31 01 2010
Kami

o.o well, in my country was still 30 xD! What can I do T_T I asked sooo many people to get a credit card and when I finally get it the page is not working. I’m from overseas so the page should still be working u_u.

31 01 2010
Kami

I made a question a few minutes ago but I’m not sure if it was sent (if it did you don’t have to post this).

Heeelp! I’m trying to buy the DVD but when I click on the link http://shop.innolife.com/shop/list.php?ac_id=26&ai_id=13502 the page is just empty! What can I do? It’s still 30th T_T Can you help me please??

31 01 2010
Wendy

It might be too late.

1 02 2010
minamdvd

if you still want the special edition
i think the only way is to order through yes24 but u will need a korean proficient person to help you through the process

21 02 2010
littlekpl

Could I still buy the special edition through yes24 RIGHT NOW ?

21 02 2010
minamdvd

the extra copies have been sold out on innolife and yes24 unfortunately

5 02 2010
greenapple

Just a question about the the regular version due out in March, is it still a ‘director’s cut’, or will it just have the standard broadcasted episodes?

7 02 2010
minamdvd

it will be a director’s cut

21 02 2010
littlekpl

Wait wait wait .. even though I missed the special edition director’s cut, there will be another version coming out later, right? Will that version cost as much as the special preordered version, or less? And will the other version still have BTS and cut-out scenes?

21 02 2010
minamdvd

the regular version coming out later should be a bit more expensive
it should stil have the bts and uncut scenes but wont have the rest of the package

24 03 2010
maisen

i’ve received an email inregards to my questions from innolife..but it’s in chinese..i can’t understand it all..can you please help me.

15 05 2010
Lulu

I have a question regarding the A.N.Jell membership card.
Eh, what is it for exactly?
Can we use it anywhere?

Thanks in advance!

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